01Où SPARKCO offre-t-elle ses services?
SPARKCO dessert la ville de Québec, Lévis, Sainte-Foy–Sillery–Cap-Rouge, Beauport, Charlesbourg, L’Ancienne-Lorette, Saint-Augustin-de-Desmaures ainsi que d’autres villes et zones avoisinantes de la Capitale-Nationale et de Chaudière-Appalaches. La disponibilité est confirmée selon l’adresse, la portée du service, l’horaire et les exigences opérationnelles.
02What types of properties do you clean?
We welcome enquiries for private residences, workplaces, apartment buildings and condominiums, commercial facilities, public and community spaces, educational facilities, healthcare environments, transportation facilities, turnovers, move-ins, move-outs, and post-construction projects. Every engagement remains subject to an assessment of the scope and applicable insurance, training, access, safety, security, and procurement requirements.
03Do you offer recurring and one-time cleaning?
Yes. Depending on availability and the property, SPARKCO can prepare recurring programs as well as one-time deep cleaning, transition, turnover, and special-project quotations.
04How do I request a quotation?
Submit the consultation form with the property type, location, approximate size, preferred schedule, and priorities. We may request additional information or arrange a site assessment before confirming the scope and price. An enquiry is not a binding service agreement.
05Are interior windows included?
Accessible interior glass and interior window surfaces may be included when they are expressly listed in the quotation. Exterior, high-rise, difficult-access, or specialized window cleaning requires a separate assessment and may require different equipment, insurance, training, or a qualified specialist.
06Do you bring cleaning supplies and equipment?
The quotation will state which supplies, products, and equipment SPARKCO will provide and whether the client must make anything available. Product preferences, sensitive surfaces, allergies, or site restrictions should be disclosed before service.
07Can SPARKCO work in regulated or security-sensitive facilities?
SPARKCO accepts enquiries for these environments, but service begins only after all required insurance, training, access permissions, safety procedures, security clearances, procurement conditions, and site-specific compliance requirements have been satisfied.
08Can service be scheduled outside normal business hours?
Daytime, evening, after-hours, and recurring schedules may be considered. Final availability depends on staffing, building access, security rules, and the agreed service plan.
09Can I watch my cleaning service remotely?
For selected contracts, SPARKCO may offer a private, audio-free live service view by prior written agreement. Access is limited to the authorized client and an authorized SPARKCO manager during scheduled service hours. The option remains subject to employee participation, approved camera locations, site rules, privacy, security, technical feasibility, and insurance approval, and is not guaranteed.
10What is SPARKCO Client Access?
For eligible service programs, Client Access can provide authorized clients with arrival and departure confirmations, approved before-and-after photos, a digital checklist, service reports, progress notifications, and manager quality-review information. Access is activated only after the service agreement, authorized users, privacy permissions, and operational requirements are confirmed.
11What does the employee emergency button do?
It supports SPARKCO's internal safety and escalation procedures when a team member encounters an urgent workplace concern. It does not replace calling 911 or another emergency service when immediate help is required, and it is not a medical monitoring service for clients.
12Do you accept same-day or next-day cleaning requests?
SPARKCO welcomes urgent and next-day enquiries when scheduling, location, access, staffing, and the requested scope allow. Service is not confirmed until SPARKCO has reviewed the request and provided written confirmation.
13What is Priority & Lifestyle Cleaning?
It is flexible home-cleaning support for busy professionals, singles, people living alone, important guests or dates, recurring household routines, and homes where an older adult, disabled person, or person recovering from illness needs a respectful room or home refresh. Weekly, biweekly, monthly, and one-time arrangements may be considered.
14Does SPARKCO provide personal or medical care?
No. SPARKCO provides cleaning and household refresh services only. We do not provide bathing, toileting, dressing, medication assistance, lifting, transfers, clinical care, or other personal-support services. A qualified and appropriately insured care provider should be engaged for those needs.
15How is personal information from the enquiry form used?
It is used to respond to the enquiry, assess the requested work, prepare a quotation, and communicate about the potential service. Submitting the form does not automatically subscribe you to promotional marketing. Please review our Privacy Policy for details.